This Privacy Policy describes how Heimdall Labs, LLC (“Heimdall Labs,” “we,” “us,” or “our”) handles information in connection with this website and related business communications. It is written in plain language for prospective clients and payment processors. It is not legal advice.
Who we are
Heimdall Labs, LLC is a New Mexico limited liability company that provides custom software engineering and related professional services. Business and privacy notices: admin@heimdalllabs.com. For entity location purposes, Heimdall Labs is organized in New Mexico, United States.
Information we collect
Depending on how you interact with us, we may process:
- Contact information you send us (for example, name, email address, company name, and message content in an email).
- Business and billing information needed to quote, contract, invoice, or provide services (for example, company details and payment-related metadata).
- Technical logs that may be generated by our hosting provider when you visit this site (such as IP address, user agent, and request timestamps). This static site does not embed third-party analytics trackers.
Payments
If you pay Heimdall Labs online, payment card data is collected and processed by Stripe, Inc. (or its affiliates). We do not store full payment card numbers on our systems. Stripe’s handling of payment data is governed by Stripe’s own terms and privacy documentation.
How we use information
We use information to:
- Respond to inquiries and provide customer support
- Enter into and perform client engagements
- Process payments and maintain business records
- Improve the reliability and security of our systems and website
- Comply with applicable legal and accounting obligations
Sharing
We do not sell personal information. We may share information with service providers that help us operate (for example, hosting, email, accounting, or payment processing), when required by law, or when needed to protect our rights or the safety of others. Providers are expected to use information only to perform services for us or as otherwise required by law.
Retention
We retain business and communication records for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain accounting and tax records, resolve disputes, and meet other legal obligations. Retention periods therefore vary by record type and applicable requirements. When information is no longer needed for those purposes, we delete or anonymize it when appropriate.
Security
We use reasonable administrative and technical measures appropriate to the nature of the data we handle, including transport encryption for this website and access controls on business systems. No method of transmission or storage is completely secure.
Your choices
You may contact us to update or correct contact details we hold, or to ask questions about this policy, at admin@heimdalllabs.com. Depending on your location, you may have additional rights under applicable privacy law; we will respond to valid requests as required.
Children
This website and our services are directed to businesses and adults. We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates constitutes notice of the revised policy where permitted by law.
Contact
Privacy questions: admin@heimdalllabs.com