These Terms of Service (“Terms”) govern access to this website and, where applicable, purchases of services from Heimdall Labs, LLC (“Heimdall Labs,” “we,” “us,” or “our”). By using this website or purchasing services, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
These Terms are a practical baseline for business visitors and payment underwriting. Individual client engagements may be governed by a separate statement of work, master services agreement, or invoice terms that control if they conflict with this page.
Services
Heimdall Labs provides software engineering, automation, monitoring and data tooling, systems integration, and related professional services as described on this site and in written proposals. We do not guarantee particular business results beyond the deliverables expressly agreed in writing.
Accounts and communications
You agree to provide accurate contact and billing information when requesting or purchasing services, and to keep that information reasonably current for the duration of an engagement.
Fees and payment
Fees are as stated in a proposal, statement of work, order form, or checkout page. Unless otherwise agreed in writing, invoices are due as stated on the invoice. Online payments may be processed by Stripe; card data is handled by Stripe, not stored by Heimdall Labs as full card numbers.
Refunds and cancellations
Refund and cancellation terms for a given engagement are those stated in the applicable proposal, statement of work, order form, or invoice. Where services have already been performed, fees for work completed to the date of cancellation remain payable unless the applicable agreement states otherwise. Questions about a specific invoice can be sent to admin@heimdalllabs.com.
Client responsibilities
Where services depend on your cooperation, you agree to:
- Provide timely access, information, and decisions reasonably required
- Ensure you have rights to materials and systems you ask us to use
- Use deliverables only as permitted by the applicable agreement
Intellectual property
Ownership and license terms for client deliverables and for Heimdall Labs’ pre-existing tools, frameworks, and know-how are governed by the signed statement of work, order, or other written agreement for that engagement. Absent such an agreement, no ownership of Heimdall Labs’ background intellectual property is transferred, and any use of delivered materials is limited to the limited use of the delivered service as reasonably contemplated by the parties’ written communications. Client materials and data provided to us remain the client’s property.
Acceptable use of this website
You may not misuse this website, attempt unauthorized access to systems, interfere with its operation, or use it to transmit unlawful or harmful material.
Disclaimer
This website and materials on it are provided “as is” and “as available.” To the fullest extent permitted by law, Heimdall Labs disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. Professional services warranties, if any, are limited to those stated in the applicable engagement agreement.
Limitation of liability
To the fullest extent permitted by law, Heimdall Labs will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from use of this website or from services, even if advised of the possibility. Our aggregate liability for claims relating to a paid engagement will not exceed the amounts paid to Heimdall Labs for that engagement in the twelve (12) months before the claim, unless a signed agreement states a different cap.
Indemnity
You agree to indemnify and hold harmless Heimdall Labs from claims arising out of your misuse of the site, your breach of these Terms, or materials you provide, except to the extent caused by our willful misconduct.
Governing law
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules, except where mandatory law or a signed agreement provides otherwise. Venue for disputes will be as agreed in writing or as permitted by applicable law.
Changes
We may update these Terms by posting a revised version on this page and updating the “Last updated” date. Material changes to ongoing paid engagements will be handled as required by the applicable contract.
Contact
Questions about these Terms, and legal notices under these Terms: admin@heimdalllabs.com. Heimdall Labs, LLC is a New Mexico limited liability company (New Mexico, United States).